Mcdonald's - Butler

Getting out of the booth my five year old grandson spilt his caramel frappe. I went up to the counter to let them know that we had a mess on the floor that would require a mop. They were very nice and remade another frappe for my grandson.

Customer service is good. Food is hot and drinks are cold. Only reason why I gave 3 stars is most of the dining room tables were dirty and I saw a lot of employees goofing off in the kitchen. Apparently once there facilities help leaves its below them to have to clean the tables.

Ordered curbside, waited 20 minutes before going in. Cashier had an attitude stating that, “We don’t do curbside.” Then that turns into, “Well we do, but it’s broken.” No mention of this in the app and other people are sat in curbside waiting for their orders (in plain sight of the drive through window). No option to cancel the order in the app or get a refund. Another 10 minutes for the food to be made. Overall, just annoying experience and I wouldn’t come to this McDonald’s again.

They told me they dont put sugar and cream in your coffee for you only if you order it

Girl at first window in drive thru was on her phone ignoring me. Went to second window and told the guy working and he got an attitude and told me she wasn't ignoring me abd told me to wait longer next time. Then I had to go in anyways because they didn't give me half of my