Tim Hortons - Burnaby

Date 12 sepTime: 5:40 pm to 6:00 pmWaiting time to order 20 minsI order tea and after I got leaved then I found they gave me coffee. And no time for me to come back and change.All staff are avoided to get order, and show up they are busy but they didn’t .Management need to controlling more.

We visited this tim hortons on 18 july.we when entered the restaurant the girl who was doing changing the garbage was wearing the white gloves which never have to use for the garbage first of all tell her some standards that blue gloves have to be used for garbageand she use the same gloves to make our bagels even when we aksed her to change the gloves she respondedly so rudely and didn't even reply in English. Wrost tim hortons staff i ever faced never visit them in the evening however morning staff is friendly. She have a tatoo on her right arm.?

Poor customer service. When a customer ask for double toasted, I don’t think it’s a difficult request. They even entered the request in the cash register. I don’t even think it takes that much extra effort to throw it in the toaster a second time. When asked if it was actually double toasted, the employee proceeded to start an argument saying “we don’t double toast items.” I just walked away. Just felt the need to post this because employee was very rude about it. Thanks for reading.

This place is disgusting and if you value your health you'll steer clear of it.From Fraser Health inspection report: Food not cooked or reheated in a manner that makes it safe to eat Food not properly reheated before placing in hot holding unit Food premises not maintained in a sanitary condition Grime and food debris accumulation noted in following areas: Under dishwasher area. Under back dry storage area. Under and behind baking/ donut glazing area, ice machine, and stove burners. Under 3 compartment sink area. Grime and food debris accumulation noted on at all floor/ wall edges throughout the entire kitchen and service area. Pest control reports for April and May 2023 reviewed. Pest Control Service Technician noted that sanitation is a major concern and a higher level of sanitation is required including conducting regular deep sweeps (behind/ under equipment and garbage cans), minimizing pools of water (creating a breading ground for egg laying insects), deep sweeps to eliminate food debris/ spills on ground and counter tops, maintaining a higher level of sanitation throughout the premises.

It's funny that they put so much money into renovating this location but did nothing to train their staff or try to retain their competent staff. My order is never correct, and the staff talk to customers and each other so rudely. Go to the Lougheed mall one if you can....