Grand Crystal Seafood - Burnaby

So hard to get any service (restaurant wasn’t even busy) and messed up the ordering twice, they seem to only pay attention to the regulars. Very rude and slow service. Food is okay but they do charge premium prices $9.50 $12.50 for most dimsum items. For those prices, we can get better experience and food elsewhere. We won’t be back.

Very busy place, prepare to wait. We had a family gathering there for lunch and it was delicious. The lobster with noodles were very good!

Pretty good service and food. Grand for me, grand for you

Came here to celebrate dad’s birthday! We booked their private room that has Kareoke. The room is very specious, large enough to fit a party of up to 30 people. We ordered their set menu for 10 people and pre-ordered a winter melon soup, 8 treasure duck and a baked tapioca pudding. The winter melon soup was flavorful and filled with crab and scallops. I want to go back and try their Buddha Jump the Wall soup next time. The egg plant with tenderloin was also very good. The tapioca pudding was delicious and the kids love it. Make sure you preorder it. The portions were huge that we had to pack half of it home. The service was good and the atmosphere was great since we had our own private room. The kids could run around, sing and dance.

I WISH I COULD RATE IT ZERO STARS!!!This is the most frustrating experience I have had so far.I was shocked to find out that a 12% gratuity was compulsory. I believe that tipping should be a voluntary expression of gratitude for exceptional service, and not something that is forced upon customers. I attempted to pay an 8 dollar tip for my 84 dollar meal, which I believe is a fair amount given the average quality of the food and service. However, I was met with hostility from the waitress who became angry and accused me of being STINGY and sitting there for the entire day (when I had only been there for 2 hours).The waitress spoke to me in Cantonese and made the following statement: 「有無搞錯呀！俾8蚊，10%都無呀，仲要坐成日，你哋咁小器嘅。」(In translation: Are you kidding me? Only giving $8 and no 10% tip? And you 've been sitting here all day. You 're so stingy )I found this behavior to be completely unacceptable and unprofessional. As a customer, I have the right to decide whether or not to leave a tip, and I should not be made to feel guilty or attacked for making that decision. This kind of behavior is disrespectful and reflects poorly on your restaurant.In the end, to avoid further confrontation, I gave a 12% tip. However, the waitress 's attitude remained extremely poor, even after I had given a tip.I will not be returning to this restaurant in the future. This experience has left me extremely angry and I am willing to take the time to leave a review on Google to share my experience with others.