The Skinny Pancake - Burlington

Bring exactly one arm and one leg to pay bill accordingly.

I love thé variety of the menu. Friendly staff and great service. They serve local products. This is my third visit and I already planining my Next visit.

Check 168 at the btv airport location (near gate 3). It was about 8:45 am. The girl was grossly inefficient, had a constant sour look on her face with all the customers and was unbelievably rude and impatient with people. I got the wrong sandwich and, on top of that, got charged extra, for a substitution I didn’t make. Everyone was frustrated because she was so disorganized, nasty and slow, taking and attempting to implement orders. As the line of pissed off customers grew exponentially, she didn’t appear to give a hoot. I tossed my sandwich and sat for 10 min, awaiting my flight and watching her consistent rudeness and ineptitude….several customers left the line and/or walked away, because she was so slow and/or rude. She even put the wrong name on my receipt. I would think Skinny Pancake’s standards would be higher than this.

Service was dreadful they’re either incredibly understaffed, grossly inefficient, or quite possibly, both. The restaurant has a waitlist management system which they don’t effectively use. We showed up when we were first on the waitlist with a 5 minute estimated wait time. When we checked in, we were told that there weee still quite a few people ahead of us, and waited another 20 minutes. We ordered at the table with a scan code, and when our food arrived about 25 minutes later (not unreasonable), we still had to ask for our drinks a ‘bottomless’ coffee and an americano. We were brought a coffee and an empty cup to fill ourselves after we’d finished eating breakfast. We asked for a to go cup for the regular (bottomless) coffee, and when tasted, the americano was so absurdly hot to the point it scalded my lip. The restaurant was half empty, so why the service was so poor with such long wait times when the servers are effectively food runners is beyond me. Shame the food was decent, but probably the worst run restaurant I’ve ever stepped foot in.

Delicious food, great customer service, very fast food service. Great place! i’d recommend this place to a friend!!!!