Smithfield 's Chicken 'n -b-q

We dined at the restaurant today for the third time in two months. The food we received was good and fresh, but we've encountered an issue with our order every time we've visited recently. This time, we ordered a tailgate with BBQ, but the BBQ was missing from the bag. I was in a hurry and didn’t check the bag as I drove away. I tried calling three times to inform them before making the trip back, but no one answered. On the one occasion someone picked up, they immediately hung up. It’s frustrating to have experienced an issue with our order consistently. As a parent, it’s particularly challenging to drive 15 minutes there and back with hungry kids because something was left out again. While the food quality is good, I just wish there wasn’t always a problem or missing item.

Fantastic location with a clean atmosphere and friendly staff. The food is served hot and fresh.

They have consistently impressed me, and I truly appreciate that! I get nervous hoping they don’t run out of their amazing fried skins! Let me tell you, they have the best skins around—nothing but the real thing! My daughter can be quite picky about food, but she loves them, along with the hush puppies. I highly recommend you try them for yourself!

Order #64 on Saturday, August 31, 2024. The service was fast, restaurant not too crowded. I ordered the 8 piece chicken only that came with 2 dozen hush puppies. Did not have to wait long and my bad did not check the order until I got home. 7 pieces of chicken, a breast was missing. The food was really good but in all fairness I can’t give 5 stars. Maybe hard to understand this southern accent?

I haven't been to Smithfield in Burlington NC for about 10 months. I ordered wings with 2 sides. The wings were awful. You can tell they were cooked frozen from how tough the meat was and there was barely any meat. My teeth and jaws are still (20 min later)hurting from chewing so hard. On top of that they were so small they looked like chicken nuggets instead of wings. The potato salad was good but my coleslaw was warm. Years ago I stopped eating at the Greensboro location because Burlington's chicken was better. These restaurants go up on their prices but down on quality and quantity. I spent $15 for a garbage plate (Rochester NY ?)Smithfield Chicken in Burlington NC is now exception.