Escape Lounge - Burlington

The Escape Lounge at CVG Airport was amazing! The food and drinks were fantastic. JaBari made sure we had the first class experience and the service was great. It was great to relax in peace before the flight. I can't wait to go back before my next flight!

Marquita and jabari were very friendly. the food selection was small but surprisingly good. free beer, wein and standard leash. has made a 5 hours layover fast.

This has to be one of the worst lounge experiences I've had. I recently visited this lounge and was told I wasn't allowed to take any food by myself but I had to ask lounge staff to give what I wanted. This applies to taking a canned drink from the fridge. If you want to be treated like a 5 year old, then this is the lounge for you.

The sign at the restaurant indicated that AMEX Platinum cardholders have free access. However, they failed to mention that it is not the Delta SkyMiles AMEX Platinum card, causing confusion. When I questioned this, the staff rudely dismissed me, leading me to walk out. I have been a loyal Delta Platinum cardholder for many years and was never informed of this distinction. As a result, I will be canceling both my Platinum and Gold cards soon.

Hannah and Jabari from your CVG has excellent customer service I was extremely impressed with the lounge