Holiday Inn Express Suites Burleson/ft. Worth, An Ihg

The toilet seat was broken. my man had to fix it, because no one was there for each maintenance. the safe would not work and no one would be available for repair. the room smells like a beast and the room smells like a canal. the breakfast at the weekend ended at 10 and weekday 9:30 instead of 11 and 10. washing machine broken. payment of the full acceptability and had to empty after clean towels and müll.

This place I been a 2time visited.Each time room and out appearance is kind of a fairly good. But awful service.Front desk lady was so cool so rude and awful.When she asked me a room number, I tolded her 304.She asked me 4 times.Finally 5time I speaked tone of voice shutting at her.I gess my look, which I am a Russian Chinese Korean.Which overall Asian look, she look down on me.Every speak of word English, I did she repeatingly asking that she did not understand what I'm saying....I am a 40years living in America.Also, went school for GED. And American citizen.I been through so many hotals and Restaurants.Because I am a wedow. I have a free time always. Go to the VFW post's volunteer work. Or simply just hang out with friend's .I take trip.Traveling is that one of my favorite hobbies.I should know better. This place first time I was here, service was awful.Except one lady, when I CK-in she recognize me and politely deal with me.But other then thatThis place, make me ? and sad.?This is 2nd time this lady( Karen) doing to me.Just because I stayed the Holiday inn.I am a Gold elite membershipwith Holiday inn. IHG Club member.I will never again going back this place.She make me so upset ??Her name is in the photo Holiday inn Express business card.I ck-out come out side, I feel so mad and sad about how she treat people like me.....I went back in side front desk, ask for her name to be put in the card.

Plunge the toilet yourself. That's what this place told my wife to do. My wife drove 350 miles to take care of our daughter who just has foot surgery. While staying here the toilet stopped working. When my wife called the front desk the person told her there wasn't a maintenance person available. But she could come to the front desk and get a plunger and go take care of the toilet. Then the employee told my wife this is SOP, that the GM told the employees to tell the customers this stuff. I'm not paying for them to perform maintenance on the property. I'm paying so my wife and kids can have a bed to sleep in, and a room for pravacy while they're away from home. I really wish I was there with them. I'd definitely get my Karen badge and wear it with pride. I'll never book this place again.Customer service is a thing of the past.

The first issue we ran into was a large amount of HAIR on the bathroom floor. The staff quickly moved us to another room. The rooms seem recently updated, which is nice, but they always felt humid and smelled like wet dog. Sure enough, when walking around with socks on, we got lots of dog hair on our socks. We were told that they didn't have all of the cleaning supplies needed to properly clean up hair. Disgusting, especially during this era. Only reason I'm giving two stars is because the staff were very nice and the hotel furnishing were new. It would be at least a 4-star review if the rooms were cleaner and the smell improved.

Limited towels and amenities in the room. There is a very authoritative, parental somewhat threatening sign in the room from management stating how much they will charge you if you take a bath towel $25 etc. You have to wear gloves and a mask to get your breakfast, and someone stands there and enforces it. I have stayed at many holiday inns but will not stay at this one again.