Subway - Burien

Store only accept mail in coupons on a very small variety of sandwiches

If I could give this place no stars I would. The absolute worst customer service ever and the worst food quality. The lady working there today lacks common food handling knowledge and has no regards of cleanliness. She was on the phone the whole time while taking my order touching her phone and face with her gloves on. Had to tell her to change her gloves before proceeding to make my food. I ordered something off their featured menu still manages to make it incorrectly when callled out on it she gets upset I decided to leave because I was not going to give my money to a business who cares nothing about their customer experience. Needles to say the manager or owner was there listening the whole time and not once batted and eye which leads me to believe this is not the first time they’ve done this

Whenever you walk in here the speaker is just like KSHDHSHHSHSHSHKSHSHSHSHKSHSHHSHSHKSHSHSHSHSHSHHSKSHSHSHSHSHSHSHKSHSHSHSH while the lights are like URURRRRRRRRRRRRRRRRRRRRRRRRRRURURRRRRRRRRRRRRRRRRRRRRURUR

I work just down the street and place my orders through the app before I walk over to the restaurant. I 've probably done this at least a dozen times now. I have not once had a bad experience with this subway but my experience today easily outclasses the experience I 've had at any other subway and probably any other restaurant. Normally music in a location isn 't to my taste but they were playing a classic rock station and I loved it (except for the part where I learned Nirvana is now classic rock ; ; The general experience with online orders is you walk in, grab your finished sandwich and eat it wherever you please; I sit at one of the tables in the subway, quietly eat my sandwich, clean up and leave almost every weekday. I don 't usually talk to the employees. I try to make their lives as easy as possible; I 'm not a loud speaker so I order through the app. But they 're starting to recognize me. One even wrote my name in larger letters on the bag my sandwich was in. That was much appreciated; even more so was the smiley face drawn under my name. It 's been a relatively average day for me but that gesture brightened it up immensely. At first I didn 't notice the larger name on the bag so I was trying to look at the receipt to see if it was mine. The employee behind the counter spoke up and said Hi, [name]. That one is yours. With an extra friendly smile. 10/10 experience. Will continue eating sandwiches here.

This store is amazing!! We had problems with a gift card not working. The woman working tried so hard to make it work. Even tho it didn't work they honored it. Great customer service!!