Dunkin' - Burbank

CUSTOMER SERVICE SECOND TO NONE. STAFF IS RUDE. If you are planning on coming to this store to put in an order for an ice cream cake for a birthday/anniversary or any other event.. STOP. Do NOT come in. Don 't waste your time. They won 't help you. I came inon 03/02/2022 at 3pm. I came in and went straight to their cake catalog which is located on the right side as you come insidethe building. After looking through their selection and making a decision I approched the cashier and asked if I could put anorder in for a ice cream cake for a future date. She then told me to hold on so she can go get the cake book and went intothe back. after coming back in few minutes she said she wasn 't able to find it, therefore she couldn 't take my order. I asked ifshe could call the store manager because they had the same problem last December, where the girl couldn 't find the cake book as well but after calling the manager, the book was found and I was able to put in my order. She then snarled and told me nothat she will not call the manager because she is going to tell you the same thing as me even though I explained to her thatlast time the last manager knew the location of the cake book and we had no further problems. I asked her if she knew how elseI can put my order in. And she told me to go to Baskin Robbins website and order it online. So I went to go sit down in a chairand went online to do such that. After finding their store location, selecting my cake, customizing it, the last step is tocheck out. Well after you click Check out their website breaks. It takes you to the screen that says something along the lines oops we have frozen, please try again and it keeps crashing every single time. It crashes right after clicking check out. Iwalked up to the same girl and said they their website keeps crashing, showed her the screen and it 's not letting me order acake. She told me to connect to the public wifi. It wasn 't the internet issue but website issu

I really enjoy the tea and donuts, and my husband loves their coffee.

The night shift employee, Jaime, should receive training on customer service to improve their friendliness and professionalism.

I've never had any issues with the quality of the food or the service. However, I rarely receive coupons for this location, and they sometimes run out of the specific food or drink I came in to purchase.

My first time trying Dunkin! Super cute place. I got a large iced Hazelnut macchiato ???? sooo yummy I'm really sad I don't have them back where I live.