Starbucks - Buford

Since moving to GA. I've been coming to this starbucks for 3 years now. The service and drinks have gone down hill. My Chai Tea Latte was all milk which was disgusting. I asked to have oatmilk instead but was told the drinks were already being made. Wth does that have to do with my request for the drink I'm paying for. To add lately there is always something not available which is fine. I just adjust my drink accordingly, however the lack of attention to detail to the drinks that are made without any modifications is still horrible. This is my last time giving my money to this location.

This Starbucks drive thru is extremely slow and the drinks are hit or miss here. I?ve tried to be understanding about this due to possible short staff or maybe computer issues but this Starbucks has been like this for months now.

Sitting here 15 min only one car was infront of me they got one coffee pulled off. I?m still here just waiting on a coffee. Nobody is inside ordering because I can see I don?t know what the problem is.

Very very disappointed!! Last night, I spent $30 on 4 Venti Frappuccino.... they all were watery, could feel some chopped ice, nothing like a Frappuccino. The worst part was that all the drinks were half-way full and was not that sweet like my family liked it!!! With the other half was the whipped cream. They didn 't have the double chocolate brownie, so I got the cookie instead. P.S. This was a mobile order got there and still wait 20 min for this bad experience, it wasn 't worth it. (Wasn 't busy at all. Actually, no one was there) Do yourselves a favor and run away from this location!!

However, the restrooms could use some cleaning, and I felt that the manager, Lauren, could have been a bit friendlier when she asked if I was waiting for something and why I was recording. I explained it was for a review of the restaurant. Given that this location is near the Mall of Georgia, I expected a higher level of customer service. Hopefully, things will improve next time! Thank you, CORY, for your help!