Tim Hortons - Buffalo

Poor service by a cashier who didn't care very much. Placed my coffee on the counter and walked away without any word. The store's trash cans were overfilled and garbage on the floor beside trash cans. Four people working there but none very interested. Food: 3 Service: 1 Atmosphere: 1

Wanted to get some breakfast before work around 530 am but was told they don’t serve food until 6am. Came back around 930 and was served quickly. I got a breakfast sandwich and an iced coffee Service: Take out Meal type: Breakfast Price per person: CA$1–10 Food: 4 Service: 4 Atmosphere: 4 Recommended dishes: Breakfast Sandwich, On English Muffin

Update: I went back on April 22 at 9 PM. I had a woman take my order and I decide to test so I made sure to give her very enthusiastic. Thank you and stop and wait and look her in the eyes not only didn’t she say thank you she didn’t look at me and she was carrying on a conversation in her microphone in a different language, I can only assume with somebody in the store so my glimmer of improving customer service of this location has fell flat. Any customer to go to this place at night time and see if the staff will actually recognize you as a human being when you’re checking out in the drive-through. Original review: Very quick summary. The garbage cans at the drive-in window is much appreciated. Also, I had good customer service for probably the first time ever. I tried the pizza and it was horrible however. Please see review below. This particular Tim Hortons location on harvester Street in Burlington usually leaves much to be desired, particularly when it comes to customer service, which often falls below expectations. Typically, the interaction at the drive-thru is subpar; staff members are hard to understand and rarely take the time to express gratitude, contributing to a less than satisfactory customer experience. However, my most recent visit marked a notable improvement in this area, providing a glimmer of hope for future interactions. The convenience of having garbage bins directly at the drive-thru continues to be a standout feature that brings me back to this location. This thoughtful touch significantly enhances the customer experience by catering to a simple yet important need, and it's something I deeply appreciate. During my latest visit, I was pleasantly surprised by the clear communication and polite demeanor of the staff member who served me. This positive change was a refreshing departure from the norm, where a thank you is often replaced by a grunt. The eye contact and genuine thanks felt meaningful, making this interaction notably better than what I've grown accustomed to at this chain. On the topic of their menu, while the beverages and donuts maintained their usual decent quality, the new pizza offering was a disappointment. The lengthy wait time at the drive-thru, coupled with the subpar taste of the pizza, made for a frustrating experience. The pizza was lackluster and did not meet the expectations set by their other menu items. It’s clear that this product does not align with what Tim Hortons does best. In conclusion, while there are signs of improvement in customer service at this location, it is an area that still needs consistent attention. The recent positive service experience gives me hope for continued enhancements. The standout convenience of the drive-thru garbage bins and the overall decent quality of traditional offerings keep me coming back, though I remain cautious about new menu experiments like the pizza. I am hopeful that this upward trend in service quality will continue and become the new standard at this Tim Hortons location. Vegetarian options: Vegetarian options available Dietary restrictions: They can accommodate Parking: Easy parking Kid-friendliness: Kid friend Wheelchair accessibility: Accessible location

The staff should learn how to make stuff, one stupid lady doesn’t know how to make a strawberry creamy chill. She messed up with my order for second time . I asked not to add whipped cream . She didn’t even put the regular cream and milk . It was just syrup and ice . Very dissatisfied never going back again Food: 1 Service: 1

Tim Hortons needs to get its act together. Don't say lunch is at 11 a.m. if nothing is ready at 11 a.m. I had to wait until 11:30 for my order. Everything I asked for wasn't ready. I won't be going back to this location. Food: 3 Service: 2 Atmosphere: 3