Tim Hortons - Buffalo

I’m a regular at this timmies hortons i have been for almost 2 years. It’s gone so downhill. I hope somebody important actually reads this review. The attitude from the manager and employees lately is remarkable. I was telling the manager how i didn’t like my wrap so i was going to order more She goes, in a very sarcastic tone “well uhh if you go buy a new suit and wear the suit, then return it saying you wore it all day and didn’t like it, you wouldn’t be getting your money back” Like excuse me? I feel that was very unprofessional, never once did i ask the manager to refund me for that wrap. I spend about $800-1000 monthly at this place because i do the tim’s runs for work. Half the time, i’m waiting 10-20 minutes because they forgot about half my order and started taking new orders. They usually have half the things wrong and never anything in stock the bakery stuff is never fresh and out of stock a lot. The other day i went in for bagels about two hours before close and they had the bagel toaster completely off so i couldn’t get bagels are they not supposed to have bagels until close? I don’t understand this place. They also have one till closed bc it’s “broken” but it’s been like that for about 7 months and just the attitude these employees have with their customers is outrageous. I only come to this location because it’s convenient, for all i care please knock this timmies out and put a starbucks in. Or replace the manager and employees something needs to be done here.

This store is so badly managed. Franchisee obviously has little interest. It has two cash registers but one is permanently closed even when they lineups. When I go there at normal high traffic times I around breakfast time, lunch time or evenings. They either lack menu items food is past its replacement time. For example potato wages. I have bought potato wages there and I thought I probably have to go to the dentist. They were so hard that I thought they'd break my teeth. I just went in there at 6:00 p.m. and they had no ice coffee. They said they'll take 20 minutes to make it. Why is it not already made if they have exhausted what was previously made. I appreciate they do not want to make excess food which then goes bad and has to be thrown away. But it's very frustrating as a customer to walk in there at normal times and find they don't have what's advertise on their menu board. This location needs a lot of attention to bring it up to the standard it should be. It does a disservice to the Tim Horton's brand. In answer the questions below I have put in that I spent between $1 and $10. In fact, I spent $0 because they did not have the menu item (iced coffee) that I wanted.

Kid-friendliness: Friendly Wheelchair accessibility: Available Service: Take out Meal type: Other Food: 5 Service: 5 Atmosphere: 5 Parking space: Plenty of parking

It's a Tim Hortons. Get decent soup and sandwiches, donuts, cookies and TH coffee. Busy during rush hours but they work hard to keep waiting times down. Service: Take out Meal type: Lunch Price per person: CA$1–10 Food: 4 Service: 4 Atmosphere: 3

Good coffee, a bit cramped because this place is very busy if you want to meet up with friends. Wheelchair accessibility: You can get in, but then it becomes difficult to navigate through to get to the counter and even more difficult finding a table. Service: Dine in Meal type: Other