Heff’s Burgers Early - Brownwood

$15.43 for the standard Heff burger with bacon and cheese, small fry, and doctor pepper. Seems very high. Got to the window and they told me they were out of Doctor pepper, no big deal. Then I waited for 23 minutes before they came out with my cold food. Burger was missing bacon. Had to ask for that again. Gravy was missing. Had to ask for that again. Turns out they ran out. Lol, nice people but they butchered my order in 2 ways and they didn’t have lots of items in stock. Won’t be back

They were short-handed like everyone these days. The workers were so nice and apologetic. The burgers and fries were way over-priced and less than mediocre. First and last time there.

We normally love Heffs. Today, it was not the usual. Staff at front were being loud about a mix up they had. After we ordered, we couldn't find one clean table. Bathrooms were dirty and had no hand towels. Food is normally high but it was hard to be okay with it when the place felt trashed. Not sure we will return.

S L O W food service. After being ignored for five minutes standing in front of the counter making consistent eye contact with a female in headphones, a person emerged from the back to take my order. Apparently drive-thru customers have a higher priority. My burger (room temperature) and cold onion rings arrived approximately ten minutes later. I’d fully finished my meal while my friend (who ordered next after me) finally got his. Food okay. Worth the cost and the wait? Absolutely not. Burger King has 2for1 Whoppers just as good if not better.

Can’t even make a review about the food because I haven’t received it yet. First time here, came in through the drive through, we paid, they gave us our drink and then we sat there for 40 minutes without anyone checking on us! I honked and finally had to pull around and come inside and stood at the counter for another 5 minutes without even being helped. When they gave me my order it was missing one of the burgers. I only ordered TWO burgers. Late back to work from Lunch and don’t even have time to eat. Will never go back. Terrible.