Jack's - Brookwood

Going down and and down and down in quality.This place used to be good. Now you can’t even get fries that are properly cooked.Order their special and it’s barely got the ingredients on the sandwich. Today I ordered 2 double mushroom Swiss and fries. They had no Swiss so I got normal cheese. Get home the fries are not fully cooked. They are limp and soggy. The burgers have next to no mushrooms. It’s a mushroom burger… what did we wait extra time for if you can’t even give us cooked and complete food.The community is starting to turn on you guys. Get it together.This is not the first issue. The quality has had a serious decline over the past 1-2 years. Seems like each time I go I have a new reason to complain. It’s to the point to where I have to be next to starving with nothing in the house to even debate going to this location.Sorry Jacks. I’ve always been a fan of you guys and will continue to patronize other locations. The Brookwood one though is square on the bottom of the list for me!

They are always rude and never open when they are supposed to always get the oreders wrongStopped going that was my last visit.

This place use to have friendly service and the food was always hot. Now I see only young adults working and they always seem to be horse playing and service has gotten bad.

Wrong orders. No syrup with pancakes. Long wait. And this isn't the first time.

Food was good inside the dining room floor was very dirt.service was fast.