Brasserie At Mercure Bristol North The Grange

A couple who arrived after us ordered burgers and received their food before us, even though we ordered the same thing. The burgers were decent, though not exceptional, but at a good price. Our waitress was friendly and helpful, remembering our promotion so we didn't have to remind her when the bill came. We left a tip on top of the service charge included in the bill. Overall, we had a pleasant experience and enjoyed the food, but the service could be improved as the waitresses seemed a bit disorganized at first.

The setting was pleasant and the service was decent, however the quality of the food left quite a lot to be desired. The steak was not quality meat (full of chewy tendons), the grilled sea bass was poached/boiled not grilled, and the beef of the burger was overdone and dry. Also sauces provided were in sachets like from fast food restaurants, not something that should be served in a 4* hotel. The value for money for the food was low and overall underwhelming and disappointing.

Beautiful venue and location, stunning views and the tree of all trees!! Driving up the sweeping drive we expected a stunning experience. Certainly the dining room was grand, and only disappointed with the choice of music which didn't reflect the surroundings at all. The lady serving was lovely and very attentive, but menu was short and basically burgers of all design. As a Coeliac I could only have the rib eye steak (the most expensive meal on the menu) which was perfectly edible (apart from the tomato which had a peculiar taste) but not as special as the venue.

Friendly staff. Unfortunately, we were disappointed the with the quality of the food. The sautéed king prawn starter and crispy squid starter were frozen not fresh, as were the chips that came with the Ribeye steak. Two Ribeye steaks £52 I don’t expect anything cooked from frozen at that price.

Excellent service, very good food and nice surroundings. Will definitely return