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Bidrage med feedbackThey do reliably good, hot and crispy chicken. I've bought here once a week for a long time now. It's always busy but they rarely forget anything (mostly just sauces if at all) It's an awkward location to get into though.
Had Door Dash driver young lady literally knock off 10 nuggets, sauces and a Pepsi from our order, called the Kedron store and (Enter Nathanial) a master of his position, was polite, respectful, empathetic and had the missing food waiting for me when I drove down, as I entered the store I was met by a team of friendly professional staff all working at peak capacity at the busiest time of the day, it was a moving work of art to watch, the teamwork, the communication and the manners are a credit to this store and Nathanial, thanks again team, our son turned 3 today and only wanted and would settle for KFC. As for door dash, well I’ll dash myself next time
The food according to the family was great (we only have KFC if it's selected for a birthday). Our only issue with this place is the location, traffic backs up onto Gympie road and the actual drive through is very tight and narrow.
I go to this restaurant frequently and the staff always provide excellent service, being polite and making sure our order is accurate. However, I have noticed that sometimes the food could be warmer and my bacon is not always crispy. Despite this, I still prefer to go to the Kedron KFC over another location, even though it is farther away. Overall, I would give it 4 stars.
The location of this restaurant is good, with a tight wrap-around drive-through. Be cautious of pedestrians coming in and out of the drive-through. I don't like when I ask for specific items in my meal and they give me the company line response of "we'll try" and then don't follow through. At this KFC, there's a 50% chance you'll get a robotic response and a 50% chance of a real person addressing your request. The staff here are generally efficient and pleasant, likely due to the high volume of customers on the main road. However, on my last visit, I was disappointed when an Uber Eats driver received their food before me, even though I had arrived first. I understand that their order may have been placed before mine, but as a face-to-face customer, I expect to be given priority. It's important for the restaurant to prioritize those who come in person, as they generate more profit without a third-party delivery service. Focus on providing excellent customer service to those who take the time to visit your establishment.