Round Table Pizza - Brenwood

Ordered online. Cold pizza and olives instead of ranch. Did not think pizza could be difficult to make but they proved me wrong. Unfortunate because round table is my favorite but whoever manages this one is over their head.

Placed my order and waited 20 minutes. I saw my order on the window, and figured they would call me to get my order as soon as they were taking care of customer in line. I thought maybe my pizza wasn’t done yet and the boxes were empty. Saw the boxes placed below the counter, still thinking the order wasn’t completely ready. Waited another 20 minutes until person who ordered after me picked up their food. I asked for my food and simply got the pizza that was sitting under the counter. No apology. I was sitting next to order area. Place was not that busy… Customer service could be better.

Absolutely worst service of any pizza place ever! Do not go there! Order is never ready when they say, or like tonight... They gave my order to doordash! Not one sorry! No refund! Just looking me in the face with confusion!

This place has gone so downhill. Used to be good and reliable. Now, nothing but trouble! It’s usually Hours before your pizza shows up, if at all, on delivery. And then I was offered free pizza to return. So, just finally tried to do it and they said, “oh sorry, we can’t honor those anymore! I asked for a manager… sorry.. no one on duty. We used to Love round table. But, will no longer be going here! Just another local business that will be out of business before long. So sad :

2nd time in a row I ordered delivery ans had a 60 minute wait time. I Was fine with that wait time, however 1 1/2 hours later I get a message saying your pizza is being picked up from door dash. I didn’t order from door dash and it took close to 2 hours. When the pizza did arrive it was cold and was definitely sitting on the shelf for an hour. Would like a full refund!