Seoul Street Shack

We orderer a couple of Bibimbap rice bowls on Saturday evening. This was the second time we ordered from Seoul Street Shack and remembered that the first it was beautifully presented as well as delicious. When our order arrived, we were disappointed to see a plastic tray with 2 compartments. One filled with rice and the other one with a few bits of meat. Nothing else apart from the sauce which had leaked in the bag. We called the restaurant to express our disappointment. The person I spoke to was rude, patronising and sarcastic, asking me to bring the food back if I was not happy. I said no and even explained that we can’t go out because we have a baby. His reply was “ Bring the baby or find a nanny” . I explained that what we ordered was supposed to be Salt and Pepper chicken and should have veg, pickles, kimchi. They were all missing and the chicken was not salt and pepper. His answer was “The price of meat has gone up”. I asked for a refund and was offered to come and eat at the restaurant for 50% off. Once again I explained that going out with a baby was difficult for us. The person on the phone passed over the manager who offered 50% refund. I declined and wanted a full refund which he agreed. 5 minutes later, a driver was at my door to collect the food.

Worst place ever!! Delivery is a joke! 2 and half hours on a sunday night and still not arrived rang several times was lied to each time. Then was told it had been delivered but then they spoke with the driver who said it would be 10 minutes more so now nearly 3 hours! DO NOT RELY ON THIS PLACE AT ALL!!!!

One of the worst takeaway experiences I have had. Order was over an hour late, when it finally arrived over half of the meals were stone cold. Matters were made worse when I called to try and resolve the situation. The takeaway claimed, as I had ordered the food via Stockport Eats that any refund had to go through them, having spoken to Stockport Eats they have confirmed this is untrue. I spoke to DAN THE SUPERVISOR at the takeaway who was rude, sarcastic and passive aggressive and again, told lies saying he was not the right person to speak to as he does not have the authority. Stockport Eats have directed me to DAN as he is apparently the person that deals with these concerns. The takeaway took no responsibility at all blaming the drivers, Stockport Eats and the system allowing me to make an order of the size I did. Awful business with no customer service skills at all. If anyone went to a restaurant, ordered a meal and it was stone cold on arrival would you not send it back or not want to pay? Would should this be any different? AVOID THIS TAKEAWAY.

After a shaky start with a cancelled order, we tried again and have to say that the food was lovely! Would definitely order again.

Delicious food. Ordered starter platter, braised ribs, Korean burger. All delicious and big portions! Full to the brim. Would definitely order again!