Wetzel's Pretzels - Brea

If I could give them a 0 stars I would. I come to Brea mall a lot and every time I’ve come they never have ANY items of the mini meals. Last time some lady cut the line and the associates saw her do this and still just helped her. They’re just so unorganized and under stocked.

I arrived 40 minutes before closing, and requested an order for a jalapeño/pepperoni pretzel and the employees refused to make it claiming they were not making them anymore. However just as they said that I witnessed the employees making one in the process and asked why they were making that one but not mine and they said it was “for an order”, sadly they denied me but made one for another customer. It was a humiliating experience and I hope the company as a whole does not discriminate. I asked for their names and they refused to give me them until I threaten to call corporate. If corporate is reading this please please train your employees Daisy and Ashley to treat every customer the same I simply worked hard all week and came on my day off for my favorite snack yet I was denied it’s very sad that cruel people like that exist who discriminate.

Young people these days have no respectThe young man bybyhe name of JacobWas very rude disrespectful and didn't care that I said I was going to complain to corporateI won't return there

I love this place and we love the pretzel bites but my sister and I are currently in line to order some and we saw them take a wetzel dog out of the pretzel bite bin. We’re vegetarian. Not only is that harmful to us but that is cross contamination and extremely unsafe and gross. We won’t be getting the bites again.

My husband and I were helped by a gentleman named LENNY he had ABOVE and BEYOND customer service, attentive, and super helpful. People like him are rare to find nowadays To the manger this gentlemen deserves to be promoted.thanks Lenny! .