Pizza Hut - Brea

Worst experience ever ! Had my pizza delivered and the delivery guy left my pizza on my doorstep without ringing the bell or knocking to let me know he had dropped it off the seal was torn it was cold and tasted horrible ! Pissed ?

Pizza Hut employees take pride making their pizzas...

Pizza Hut employees take pride making their pizzas...

I had the worst experience at this store, on Friday August 11th around 1:45 p.m. I placed a order for a free redeemed pizza, however upon getting off work at 2:00 p.m. I had a family emergency, I totally forgot about the pizza however I contacted the store manager Khalid and tried to inform him about my situation and immediately told me too bad can't help you and hung up, I called an additional six times to try to get his attention in each time he said look I can't help you boom and he hung up each and every time, I attempted to get information such as a corporate number and he would not provide it he kept telling me to do it online to figure it out, I strongly believe that because of my Mexican accent he was judging me or was not trying to help me he did seem to have a racist tendency over the phone especially since he would hang up immediately and because my name was Pablo, I strongly believe that he stole my pizza or gave it out to one of his employees for their families which I still believe is wrong, because at a Pizza Hut store in the City of Anaheim where I reside they were able to successfully cancel the order and I was able to get my points back, according to Khalid they no longer do that which I understand however that's no excuse for the customer service, negative attitude, that he used against me. Each and every time I called he just kept saying there's nothing I can do and he would hang up, it is highly unprofessional uncourteous, and made he me feel useless , he also ignored the fact that I work relatively close to this Pizza hut's community, he did not show any resentment or Even an attempt to say something nice and professional, I strongly hope that corporate sees this and is able to get a new or at least train their managers more appropriately especially in customer service because the way I feel now is not fair and I can only imagine how many other people feel this way. I will be providing a picture of how close I work to this Pizza Hut at 649 West imperial highway with the store manager Khalid in hope that their customer service gets better an that racism is stopped at once.

Very friendly gentleman took my order and even helped me carry everything to the car when its almost 100 degrees outside! I really appreciated the kindness and service. I will definitely be back soon :