KFC - Brantford

It's took 35 minutes from ordering to receiving a small box meal. The staff were all very slow moving and seemed very disorganized. For fast food, it definitely wasn't fast.

This restaurant has declined rapidly. The atmosphere appears rundown and neglected, the serving sizes have shrunk and the food has become less flavorful and more oily. While some of the staff are decent and friendly, others are impatient and slightly rude, aggressively pushing for tips. One cashier was so focused on getting a tip that they didn't notice when I was cancelling my order and walking out because they didn't have the item I wanted. I have not returned in months and will not be coming back in the future.

Ordered a four-piece meal, all dark. There were no other customers in the store at the time. As the clerk was ringing up the order I said I didn’t need the drink. She looked flustered for a minute, appears to press some buttons on the register, then hands me the meal with the bill, which I paid. When I look at the bill outside the store I see she charged me for the drink I said I didn’t need and which she didn’t give me. The chicken was over cooked and was not all dark. This is what passes for customer service nowadays. The meal proved inedible and I threw it out.

Long wait times..please don’t come here. Short staffed place….i don’t know if the owner read these reviews or they just don’t care at all

The restaurant serves delicious food with quick service. However, the location is rundown and dirty, without a drive-thru window and limited parking. The service is friendly, and the plant-based chicken burger, seasoned with a secret blend of 11 herbs and spices, is a must-try. Plus, it's only $5 on Tuesdays!