Proof Lounge At The Hilton Promenade

Nice enough location. But, as a Diamond Member I am entitled to a $15 daily food credit. Stayed 2 days. First 'credit ' breakfast from pantry after waking, second 'credit ' late evening. Only one credit given. Discussed with front desk, I was told because both in same calender day, they won 't honor. With every other Hilton, it goes by check in-check out times. You shouldn 't have to establish that you want all of them for breakfast or all of them for evening when you check in for multiple days. This lack of transparency seems almost like a scam and I won 't stay again over a stupid $15 charge

We enjoy Hilton properties, however this stay has left us with mix feelings... Pros: Best location ever for Branson, Room Size, Staff (Jeff, Morgan, Christi, and random maintenance man), Valet is easy to use and the guys were awesome, always energetic despite the heat. Inside/ Outside Pool (outside pool was jamming w/ Music Lounge) families appeared to be enjoying themselves. Conference Center is great and being connected to the hotel is such a huge plus. The restaurant has wonderful service, excellent options and food is delicious! The 2nd level bar is located perfectly with fun bartenders. Cons: Air Conditioner (major con), Staff (Night Front Desk Male (lazy) who said he could not add my Honor's number to the reservation even though I told him I was good status, while Morgan did it in 2.5 seconds the next morning). Room smells musty and warm due to AC not working w 90+ degree weather, worked the last night there, this is where the random maintenance man enters the story, we expressed disappointment in the hallway and he said let me just do something real quick- and bam it started working! Keep in mind we called down multiple times each day to express how hot our room were, with them telling us the engineer was on the roof working on it and no fans were available to bring to us. We did check out early due to AC concerns- which Jeff was great about. He did awesome customer service! we were told the rooms are being renovated in 6 months

Quick get away, unfortunately it went to fast! Loved the location and great staff. Only hiccup was the keycard a couple times but they fixed it quickly

The Hilton Branson Convention Center was a stop on my never ending summer road trip. It was a one night stay. My wife chose this Hilton after reading reviews of all the hotels in the area and concluded that this was the best. We booked a room with 2 double beds. With no Hilton status, we were upgraded to a nicer room overlooking the river after I asked nicely. The room we were given was nice and comfortable. The room was clean. The bathroom had a nice shower. We had no complaints about our room. Service was great. The front desk personnel and valets treated us nicely. The gym was adequate for me to exercise in. It had treadmills and weight lifting equipment. As an infrequent Hilton guest, I no longer have status. Lowly members like me get to explore the city and and discover new breakfast places which was kind of enjoyable after eating hotel scrambled eggs the past 10 days. This Hilton is a good hotel in a good location.

I utilized the Hilton app to check in and select my room. I advised my check in time would be the 4 pm time that the hotel begins check in. I was told when arriving that my room was being cleaned and they'll call me when it was ready. Nothing. After going to eat I stopped by the front desk again to check and see if my room was ready...no it wasn't but they'd call me when it was ready. Nothing. I went across to the shops and all, walked around with my friend and decided to refresh my app. Boom! A room was ready, but not the one I selected nor did I get a phone call. Not good. Making my way to the room I opened the door and found that the room wasn't all that clean. Waste baskets we're not fully emptied. The room was kinda dark even though my room #804) had lights on and multiple windows with a patio. The furniture looked to be outdated and no plug in for chargers other than what rooms use to have...the prongs. For the cost of the hotel, the fees charged for parking in the parking deck, and the many rooms, I guess I expected more. Great thing about the hotel was that they are straight across the road from a Starbucks!