El Potrillo Mexican Grill - Brandon

El Potrillo is one of my favorite Mexican restaurants in the metro area. The food is always excellent. However, tonight I had one of the most bizarre, worst service experiences I have ever had, and it left me extremely confused. The name on my ticket is Reina, but I am not sure if this was actually our server. I was with 2 other people, and we all arrived at slightly different times. The first guest got there, got their drink order and queso, and I arrived about 5 minutes later. The third guest arrived about 5 minutes after that. So, 10 minutes has gone by and the server has not come back to take the other guests ' drink order or food order. I waived someone down and asked them if they were the server for our table and she said, Yes. When I said we 'd like to order our drinks, she said (referring to the guest who arrived first), She already has her drink. This was very confusing. Yes, the first guest had her drink... but there were now two additional guests (and they knew there were going to be 3 people in total at this table). The server seemed very aggravated that she now had two additional people to take care of. The next incident occurred when our orders were brought to the table. One person ordered 1 quesadilla but 2 were brought out. Another person ordered 4 tacos and only 1 was brought out. The only positive thing our server did was keep our drinks refilled, and I am appreciative of that. However, I am still extremely confused at why she seemed so bothered that we needed drinks and food when she said she was indeed the server for our table. Aside from the refills, she was very inattentive, and I had to flag her down several times. We had to ask for our checks TWO HOURS after we finished eating. I am very puzzled by the whole experience.

I waited 40 minutes for my food and another 20 for my check. Food was okay. Service: Dine in Meal type: Brunch Price per person: $10–20 Food: 4 Service: 1 Atmosphere: 5

We love this place. Great food and service! I like that, even if I don’t call ahead, I can order take out at the counter, and get my food quick, hot, and most importantly correct. Service: Take out Meal type: Dinner Price per person: $10–20 Food: 5 Service: 5 Atmosphere: 5 Recommended dishes: Happy Plate

We have been eating here for years. No more. This lady pictured is so ridiculously loud my wife and I couldn’t even talk to each other. Honestly couldn’t hear my own words. This lady is there all the time. I would imagine every person in the place can hear her. I said something to the manager and he told me she had been there since they opened. According to google that would be 11am. This was 645 when I spoke to manager. Appears they don’t know when to cut people off either. Absolutely ridiculous. This lady along with the group of people she was with should be ashamed of themselves. I would never let anyone I was with act like this in public.

Calming with a hint of resentment Kid-friendliness: Very chill atmosphere and the kids feel welcomed as well Wheelchair accessibility: My wheelchair fit in every hole. Very accessible Service: Dine in Meal type: Dinner Price per person: $20–30 Food: 4 Service: 2 Atmosphere: 5 Recommended dishes: Cheese Dip, Chips Salsa