Tim Hortons - Brampton

Visit this place if you want to know what bad customer service is ....staff in this location are the worst... it make me think as if they are even getting paid coz the way they act is as if they are not getting paid for the job that they do...(treat people how you would like to be treated.....)I don't go in to this place anymore..after long time went back in for a coffee and a crispy chicken, has got worse not any better. The employee brought the frozen bun out and put it in the microwave in front of me and made the sandwich and it took more than 10 mins. I ask the franchises owner to check the CCTV, employees seems to be talking than actually working. These employees don't need a job, give it to someone who actually need a job and want to work.

There is definitly some behaviour or cultural shift that might have happened in all Tim Hortons. The smile on the employees face has vanished. The professionalism has taken a dip. Food is the only thing that keep us visiting Tim however the atmosphere has a lot to improve upon.

Please change your staff. Untrained Aunties working there who dont know how to serve or talk to the customers. Visited on October 16th morning, was told that they were only accepting cash. I confirmed with the cashier before placing the order if they are accepting scan pay, she said yes. Then i placed my order, scanned and paid. And the lady started to prepare my order. After 30 second, she said you didn't paid as her computer screen was not responding. I logged in to my bank account and saw the transaction, and showed it to her. She kept on saying i cant do anything, and proceeded to talk to her co worker in different language, which i didn't like. In the last i was told to take the order in attitude tone. The worst tim hortons location i ever visited.

Really really bad customer service. I visited here at 6:30am 2-3 times. One old lady was rude who took my order I ordered chai tea latte triple triple for the first time they didn’t added suger and when it was second tym the old lady was rude and she didn’t added sugar even i requested her to add. But she ignored me as she was very rude. I suggest them to change or train the staff or to close this location.

Very busy in the morning, but service was very good.