Eatons - Braintree

Terrible experience at this restaurant. It took 40 minutes just to get our drinks, and another hour before we finally received 2 out of 3 meals, which were cold. We ended up cancelling the 3rd meal because we were fed up.

Terrible! The lack of effort put into providing good service was evident. We waited an excessively long time (even saw a Just Eat delivery person leaving, suggesting they prioritized takeout orders over ours). The sandwiches were haphazardly thrown onto the plate instead of being carefully placed, resulting in a messy and unappetizing appearance. The coronation chicken was comprised mainly of raisins and lettuce in sauce, with very little chicken. To top it off, they dumped the remnants of a crisp packet onto the plate, with no whole crisps in sight, only crumbs. It seemed like they couldn't care less about our satisfaction, only about taking our money and delivering subpar food. Needless to say, we won't be coming back!

Food was hardly impressive, considering it took over 30 minutes for 2 paninis. What was more concerning was what me and my husband overheard, the manager being almost aggressive and sarcastic to the poor waitress. Working in a trade union I am appalled by the workplace etiquette just by a couple minutes of overhearing, which was not difficult. Sounds like an awful business to support and we are glad to not be coming back.

The only good thing about this place is the waitress.... If you want badly cooked food, hygiene problems a chef that claims she is not a cook or a chef, but most of all throws abuse at you then go ahead and eat here.. She should be shut down.. Only one star as unable to click on a no star!!!!

When a customer complains about the food being undercooked, the last thing the establishment should do is fire off a torrent of abuse at that customer. The food was not good and took an age to arrive. Very poor.