Marks And Spencer Cafe - Bolton

Had the misfortune to choose M&S cafe today for lunch. At 12.15 my choice of sandwich was not available. When the second choice sandwich came it was a small portion, no salad either. My husband had the jacket potato with beans. The potato must have been baking for a long time as the skin was burnt and tough. I feel this standard of food and choice will lose customers. Will not return.

Popped in quickly for lunch, usual nice M S sandwich, toastie, crisps, drinks a cream tea. Scone was nice, not dry as other reviews suggest.

Came here after shopping not been for awhile there was a member of staff in charge of the tables we had to wait a couple of minutes until we had a table no problem.We had 2 fruit scones and 2 coffees service was ok staff not as friendly no acknowledgement at all,the only staff who was attentive was the man in charge of the tables.

An employee was put in charge of directing traffic into the restaurant and ensuring we did not block egress for people leaving. The power apparently went to her head. Other customers also let me know they were challenged about stepping over the invisible line! Then, when I was leaving, I saw a bunch of customer shopping trolleys blocking the way out! This is typical of English shops.... terrible customer service, employees told to control , not please customers, and then have a totally dysfunctional system that can 't possibly work!

All day breakfast...the clue is in the title... Sorry, we don’t have poached eggs, only scrambled...started to say but they are made out of the same thing but hesitated...fine I said. Once sat down, sorry, no sausages but can do extra bacon...sigh...ok...that was 12.50 by the way not at the end of a day...an all day breakfast? Still a clue there folks... When it came the scrambled eggs was cold rubbery and tasteless and the bacon was curled up and hard. The toast was cold and hard and the butter was on the plate and was liquid in the packet. Altogether an awful experience! Avoid, I will!