Glacier Grind Coffee, Llc Shoppers Forum Mall

Hattteeee hate to post this but I’m so disappointed and would love to talk to the owner about this issue.During school Year before summer we went to this coffee hut 5 days a week for smoothie bowls. But over summer, 10 12 times we went were….But my last stop there was the most Disappointing to say the least.I know they add tips to the card, and charge you before you get your items.. but I was charged full price over 40 dollars for a few smoothie bowls added the tip on... Then- was told “we are restocking currently, and are out of xyz flavors” which were all in my smoothies so.. I always try to be as easy going and accommodating as possible.. I said do whatever you think will make it taste best given what you got. So I switched to bowls that had more of the items they had in stock (before they started anything)I waited a long time, then was told they made them wrong and were remaking them. I said ok and rolled window up and waited more.Then I was informed they were out of fresh fruit, and used the last few blueberries on one of our bowls so they would “load you up on other toppings” which they indeed did NOT do except the chia seeds which made it way worse some how.Then they still gave me the wrong bowls and awkwardly said sorry didn’t know if you wanted them remade or not…. So I took the bowls and was not rude or anything was just… pretty shocked. Until we tasted them…. They were absolutely awful. We used to spend 900+ a week on smoothie bowls and ate them literally every day after school with my boys while we talk about their day. Whatever I was served was not up to the quality we used expect from this coffee hut. But unfortunately it seems to be the new normal. The smoothie base tasted like water, it was barely full, no fruit on top, and skimpy toppings.They were busy as heck, just after middle high school had gotten out with multiple cars and kids standing in line, but charging full price then giving a product that is FAR below the standard, is pretty lame. Especially after asking for a tip before letting me know the situation.I’d love to talk to the owner manager and hear plans to fix the issues that have been pretty consistent since like early June.

This is the worst drive thru coffee place I’ve been so far. They take forever for the line to move, I do not understand why they take so long. Go somewhere else, there are other coffee places.

Good coffee but making the customer announce the tip amount out loud makes it a really awkward experience, and I'm sure your baristas don't like it either. If my card is run I want to check the amount and sign for it ?

Look at the salad I just got. I had no idea you made such a beautiful salad. I will definitely be back.Thanks

So good! Wish they posted their nutrition facts but staff always friendly and food always delicious and fresh! Please get the garlic wraps, I love them! :