Deepalis - Birmingham

Every time we have visited, this restaurant has been poorly understaffed, which is a real scandal. In my last five visits, they have never had any dessert available, even though they offer cake. I will be taking my money to a different restaurant. My advice would be to hire more staff, ensure desserts are available, serve food all at once instead of in ten-minute intervals, properly clean glasses, serve hot food on hot plates, and change up the music playlist. If these changes are made, I may consider returning.

Thoroughly enjoyed all the flavours of the food. Really enjoyed the experience and the staff were lovely . Food was also served promptly. Will surely be returning

Diwali 2018. Went online and downloaded the menu as per the photo. Called up and ordered 3 aloo and 3 gobi parotas 2 large samosa chaats. Confirmed the price only to find the online menu is not up to date. This is the second time...this has happened with their pricing, had a similar issue last year when we ate in and cans of drinks were printed as 49p yet deepalis charged us £1 per can. Anyway back to this visit, i Called at 12pm Asked how long it would be for a collection, 25minutes perfect. Turned up at 12.30pm. Food was still not ready so i waited until 13.10 another 40mins. The place was near empty only 4customers. During my wait one customer complained they were waiting 30mins for their order to even be taken. Finally got my order paid and showed them they need to update their website pricing as it is incorrect. Got home opened up the food..... only 2 aloo parotas in the pack and 3 gobi ones well annoyed felt ripped off. Then as we all tucked in we found there was nearly no actual filling, it was like eating two buttered up chappatis with one tablespoon of filling. I would strongly suggest that anyone thinks twice before eating here. This once was a good place to eat but it clearly has lost any quality it had in both its service and product.

We visited Deepalis as a family during lunch time, the restaurant was not busy. We made our order of masala dosas and a starter. Our starter came out perfect however it took over an hour for the waitress to tell us that the dosa maker...was not working properly which is why there is a delay in our food coming out. We had a small baby with us too which became very unhappy and difficult to settle. We noticed that food was served to other customers in the restaurant before our food when we actually ordered before them. We are very disappointed in the service we recieved from Deepalis on this occasion. We have been loyal customers to this reataurant for years and to be treated this way we have decided that we no longer wish to visit this restaurant again. The masala dosa came out burnt in places and we also requested extra sambhar which comes with the dosa however this was not fullfilled. When we asked for it we were told there was no more sambhar left and that a FRESH batch will be cooked now! This should have also been mentioned to us before the food actually came out but it wasn't. We ended up asking to pack up one masala dosa as a take away as the baby was very distressed at this point. We didn't eat our dosa and left the restaurant as quickly as possible. There was no apology mentioned and the waitress could clearly see that we were unhappy and our bill was taken off us in full! We will not be visiting again. This restaurant was brilliant before but it has truly gone downhill.

This appears to be a cozy, family-operated vegetarian restaurant. Despite possibly being understaffed, the food was delicious! I would highly recommend it to everyone!!