1565 Park Regis Birmingham

I booked this table for our first Valentine's date meal. We went into the hotel which looks really nice I was like wow not what I expected nice decore and smartly dressed staff. We then checked in at 1565 at 8.15pm we was taken to our table where we sat for 35minuites before the waiter came and asked if we would like a drink so we ordered. After we relieved the drinks we ordered our food we had 3 starters a main which was to share but was the size of a child's meal for one and we then had a dessert which should of been to share that came out tiny we ate 1st starter then we ate the 3rd then our main came I then asked the waiter in a polite manner why we did not receive our 2nd starter he said so sorry I didn't no so went to find out. He came back 20mins after with our 2nd starter then we had to wait another 25mins for our dessert we where starving after all of this. We was told that it is £40pp with a glass of rose, but as me and my partner do not drink alcohol i called up in the afternoon to swap it for soft drink which I was told that's fine u won't pay for your drink brilliant. Cut a long story short the bill came to £110.37p it's a good job my partner had his card with him as I only took £80 with me this is what we was charged. £40 valentine 5 course meal including drink £40 valentine 5 course meal including drink £6.00 ×2 small cokes £8.60 Service charge £15.77 VAT How can they tell you £80 then though all these bills on. I called up the next day as my partner did not want me to make a scene I was on the phone from 8.30am till 3pm on and off to try and sort the problem then to have to message my partners account number, sort code, 16 digit card number, security code and expiry day. Received no email from manager it was all done by text from his personal phone. Very unhappy customer and very unprofessional staff. I would never ever recommended this restaurant to anybody and I will be putting my point across to everybody.

Lovely restaurant and ambience... food was lovely... wait was a bit of a let down and the fact u eat at the restaurant u get free parking not being made public made the evening awkward

Really great food, great service. A nice resturant overall.

Nice location and place to go for a meal either as a couple or group. One recommendation, the menu could do with more options.

Slow service, no managing expectations, extremely disappointing experience. I had dinner at 1565 (party of 5) for my birthday and my experience was absolutely nothing to celebrate! The restaurant was near empty (it was a Tuesday night), so we were sat and attended to quickly. Despite this, we had a number of issues: All courses and drinks took twice as long as I'd expect to be brought out; Sides came out in dribs and drabs nearly finished my main before side came out; Medium rare steak order came out well done; Duck dish came out cold; Lamb cutlets were poor quality; Ordered a refill on my chenin blanc and a red wine was brought over; No communication about the status of our meals or the reasons as to why they took so long. It is a basic requirement in hospitality that guests/customers feel welcome and are attended to, but even these fundamental standards were not met. Needless to say, we did not pay the full bill and will not be returning.