Newk's Eatery - Birmingham

In addition to the delivery fee, there is an additional 15% fee to ensure that the quality of the delivered food is good. The order was not delivered correctly, and when the store was called, the manager could not refund the money, but instead put the responsibility on their delivery from third parties. After 30 minutes phone call to talk to the delivery service, we were told there were Newk?s who made the refund.

Kids grilled cheese sandwich is in fact melted cheese on a half hoagie. When called to ask if this was a mistake them they informed me they don 't have a grill or stove top, and hung up on me. Food has declined in quality and no fresh toppings are now offered with salads. Disappointing to see a favorite from my youth in this state of decline.

Everything was great from parking, to being greeted, ease of ordering, food was excellent...but the guy cleaning tables kept trying to take our food even though we were still eating. Felt as if we were being rushed to leave.

I came in to the restaurant about 6pm Tuesday night to pick up a to go order (24 January). I was met by a young girl that snapped at me when I kindly asked her if the order she was carrying was mine. The order obviously wasn?t mine by her quick witted, rude comment, so I went outside to continue to wait. She was a bit busy with the register, and actually that?s where she was headed when I asked her if the food was mine. I?m not sure how long it took but I saw another young lady coming with a to go order so I went back in and asked her if that was mine and it was. I also asked what the girls name was at the register. The young girl was confrontational and loud. She said her name out loud and told me if I had a problem with her to come to her face. I tried very very hard to ignore her but she said it 3 more times before I could get past the line at the register. I simply told her that she may want to keep her job and stop trying to make me look bad. I had begun to get very angry myself and turned to find a manager. I found her cooking or preparing food. I was shaking mad. I?m 53 years old and respected my elders (still do) I was also in customer service most my life. I just can?t imagine treating another person the way she chose to treat me that night. I can?t even remember her name I was so angry. I told the manager not to fire her. She needs anger management retraining. She must know that not everyone would walk away from such confrontation. At some point in her young life she may come across somebody who won?t just walk away, I sure hope not. It?s been 2 days now and I?ve spent some time thinking about this incident want others to know just how unsafe this place can be.

First time going here. Sandwich was delicious. Service was quick. Definitely will be coming back.