Church's Texas Chicken - Birmingham

The quality of the food has already declined, and this is what customers have to deal with! There's always a long line, they’re frequently understaffed, and it feels like customers are paying the price for the lack of help. The staff moves at a snail's pace, which is surprising given how much fried chicken they have. It's disheartening to see them working as if they want robots to take over their jobs. What a shame!

The chicken was cooked in burnt vegetable oil. I tried calling several times, but there was no answer, and I was directed to a full voicemail.

The chicken was tasty, but the wait in the drive-thru was outrageous. I couldn't go inside since the doors were locked. I waited nearly 30 minutes in the drive-thru, and when I finally got to the window, it was just as slow and there wasn't much happening.

I'm soo upset and been A die heart fan of Churches for over 20 years. The wings and Breast has now changed in size. The breast real big and wings very little. I was told this is way the Meat will look from this point on????. It doesn't look like ChurchesChicken anymore but the taste is still there. It definitely doesn't excite me to come back as I usually come once a week????????

Absolutely terrible! I had to wait a long time for my food, and when it finally arrived, my order was wrong. I had to wait once more for them to correct it! This was during my 30-minute lunch break. I will never eat here again! This seems to happen every single time!