Wingstop - Big Spring

Seems more like a daycare center without supervision than an national chicken wing chain. More talk than actual work. I shouldn't have to wait over half an hour to pick someone else's online order up.

The way wings are prepared—whether fried or baked—shouldn't come with an outrageous 60-minute wait time for a delivery just 2.5 miles away. This is just another poorly managed establishment in Big Spring, TX. The blaring rap music inside might be affecting the work ethic of the young staff, who seem more interested in having a good time than providing decent service. This place really needs to shut down and make way for Papa John’s to return. Plus, it's incredibly overpriced. It's laughable to spend $60 on just two orders of wings and one combo meal.

I had a great experience at this restaurant! The food is delicious and much better than the local spot I used to go to, plus it's more affordable. While there isn't a sports bar vibe—something I don't mind since I don't drink or watch sports—what really matters are the wings. Their spiciest flavor is surprisingly enjoyable and actually tasty. I did receive fry ends instead of a full serving of fries during my last visit, but overall, I'm thrilled to finally have a Wingstop in town. I've been about ten times, and I've consistently had great wings, except for one occasion which they promptly resolved.

I ordered 200 wings, fries, and veggies online. I had someone pick it up for me, but when the order arrived, all seven orders of fries were missing. I called the store to speak with a supervisor, and she offered me a store credit. However, I don't want store credit since I don’t visit Wingstop frequently enough to take advantage of it. I paid for my order, and it was their mistake, so I would like a refund for the fries. It's frustrating that Wingstop is the only restaurant where they can mess up an order and try to place the blame on the customer or offer store credit instead of addressing the issue properly. Wingstop, whether as a franchise or corporate entity, needs to do better. Yes, I do have the receipt.

Ordering was quick and easy. The cashier was very helpful, and by the time I finished running my errand and returned, my food was ready. I took it home, and it was hot and delicious. Thanks to their generous portions, I was able to feed myself, my daughter, and her husband for lunch, and I even had enough left over for my dinner from just one meal pack.