Dunkin' Donuts - Beverly

Only one cause have to. They are understaffed today and have absolutely no plan to deal with a busy Saturday. Waited 25 minutes trapped in the drive thru line only to discover one of the machines is broken and what I went there for is unavailable. Terrible manager should shut down drive thru when there aren't enough staff.

Unfortunately, this Dunkin Donuts was super disorganized, dirty, crazy loud rap music, and employees who were extremely stressed and emotional. It took over 17 minutes to get a pumpkin spice latte, and then they made it cold, not hot, with 4 pumps of syrup, not two, as requested.

I stopped going to Dunkins for a while and today I stopped by I got a cold brew and a wrap. Big mistake never again. Cold brew is not a cold brew just a plain black iced coffee and the wrap wasn't even folded like a wrap and the cheese was stuck on the paper bag. Never again.

Cannot take basic order for coffee. Just do not waste time here. Find some place else.

This place has one star on yelp and I couldn’t agree more.Every single time I’ve been there or ordered from there, they have either missed items or gotten the order wrong. This morning, an entire order was missing and the coffee was made entirely wrong.The employees tend to rush and genuinely feel inattentive for the most part. More than once, I’ve had to flag down someone in the drive through to try and get the rest of my order or the correct item from them and each time, most employees I’ve interacted with were very short with me or upset I said anything at all. I just wanted the full order…I’d avoid this location for dunkin until either management changes or until corporate cares enough to intervene.I’ve worked in food service for years and I understand dealing with customers is super draining and would make a nun curse, but getting mad at me for asking for the rest of the food I paid for or asking for the correct order is uncalled for. I hope things get better for them and that someone steps in. When all the employees are that exhausted and drained and overwhelmed, it affects everything.Do better, dunkin.