Romano's Macaroni Grill - Benton Park

Our server, Vivi did an excellent job. We had a reservation for 8 and our table was ready and waiting for us upon arrival. The food however, was disappointing and not the quality we had experienced on previous visits.

Placed a to go order was 2 1/2 hours late picking it up Brian the store manager was very kind kept my food, warm and greeted us with excellent customer service! By far the best service I’ve ever received. Also, the mac cheese bites were delicious!

My first time dining at Macaroni Grill....was a very underwhelming experience. I always had the impression it was a nicer place than an Olive Garden and I was very wrong! First, they had no coffee as they were waiting on a shipment per the waitress. In my food service experience, you run to smart and final and buy some so patrons can have coffee. Second, they had no spoons unless you wanted plastic to go spoons. We asked the waitress why they had no spoons and she joked people must be throwing them away. Third, while the bread was late getting to the table but fresh out of the oven (very tasty) the side of alfredo sauce for a table of 3 was served in a small plastic to-go ramekin. Lastly, food was lack luster in taste, the plating looked like a kid did it and was unappealing, mashed potatoes were flat and runny on the plate and food took forever to come out even though the place was not even close to busy. Not sure how long this place will be around but I have no plans to ever return.

Made reservations for fathers day. Had a little mishap with our order but Jenn went above and beyond to rectify the issue. We will definitely come again. Food was excellent, portions fair but service was top notch.

First time having food from this establishment. I don’t ever eat from any restaurant that has less than 4 stars. I don’t think the fettuccine was authentically made. It tasted like boxed fettuccine. My husband orders spaghetti and 2 of his meatballs were a little frozen in the middle. This food is like cafeteria food. My serving of fettuccine was a child serving. I am very disappointed with our food. I do not recommend. I will not be ordering food from this establishment in the future.