Cilantro Tortilla Factory - Bellwood

Once we got the food home, I was disappointed to find that the chicharrón was extremely hard—strike two. It was so tough that it hurt my tooth just trying to bite into it. I took it back to the store and asked for a refund, explaining that chicharrón should be crunchy and chewy, but this was the hardest I've ever encountered. Last Saturday, I tried visiting another location, Northlake, to get a torta, but that was just as disappointing. The meat was tough and difficult to bite into; I couldn't even finish it and it didn't taste fresh at all. I definitely won’t be returning to any Cilantro locations again.

The food is decent, but it's surprising for a tortilla factory to run out of tortillas. I visited today hoping to pick up some tortillas to accompany my carnitas, but they only had a handful of white corn tortillas available. The cashier informed me that they only make tortillas on Mondays. They should really have some pre-made and ready for customers.

I rarely review but I ordered a steak bowl.. the lettuce was brown,soggy, smelled like chlorine. The meat was old, first time here and the last time. I already feel my stomach hurting I wanted to like this place but.. sadly not the case

Great customer service ,just stop by for flour tortillas. 1st time there.

The staff was incredibly friendly and attentive! The service was outstanding!