Dunkin' - Bedford Heights

Service: Dine in Meal type: Breakfast Price per person: $10–20 Food: 1 Service: 1 Atmosphere: 1

4th time consecutively that they did not give me a straw for my iced coffee. Food: 3 Service: 1 Atmosphere: 3

Hardly ever have a pleasant experience at this location. No one was able to explain the taste of the new pink velvet flavor. They are usually out of basic ingredients or menu items relatively early in the day. The food tastes 3D printed and old. From now on I will go out of my way for a Starbucks or different Dunkin location at the least. Food: 2 Service: 1

An Area Manager contacted me and apologised and offered a voucher I rejected, they promised to correct the behavior

What a fantastic change this store has made. There was a young sandy brown-haired lady that used to work here. I came in one day and everyone in the store was very busy moving fast taking care of customers and she was standing in the middle of the floor behind the counter with her arms cross. I asked her if she would help me and she just stared at me and then rode her eyes I said Miss. Would you please help me? She would not respond. I looked over to another worker and they hunched the shoulders and said I will help you ask what was wrong with the other person and they just gently told me it's okay. I will help you. I look past this person to the girl I was initially requesting help from and she gave me double deuces. Two middle fingers) I called corporate immediately, spoke to someone and got absolutely no feedback on the situation. Three months later I walk in and I see a beautiful young lady running this store. I think her name is AJ. Every time I come in here she keeps everyone on their game. Everybody looks happy and the orders are getting out fast. This is a true leader. She is respectful. She is kind. She is clear and concise on getting these orders out. What a wonderful asset to this company!