Pepe's Piri Piri Bedford

We paid for the food waited inside for 20 minutes and they didn't even cook our food yet . Staff said that we didn't pay when I tapped me card . I even showed them my bank statement online and they said there's nothing they could do . And then they were rude to me and my family . Food is nice but the staff are really rude and need training on how to do customer service

The food tastes AMAZING and always cooked so good ! honestly Rebeka is always so so kind ! Every time has a smile on face and truly is so polite ! Thank you Rebeka youmake me feel very comfortable Love a Pepes !

I ordered food and there were missing items that I paid for. Bad service. Chips were burnt. No help received either

What an absolute disgusting service , we have ordered so many times from here in the past , without issue . Tonight we had a missing item so one of our group (me)missed their food. The response from the staff was so rude , sarcastic , and lied. We were told by multiple staff that they definitely put the food in the bag, yet why would a big deal be made from one missing item from a meal of £30! We had a missing item and were made to feel like we were trying to get something for free , why would we report missing food as we wanted a nice family night. If they can’t deliver due to only being able to use deliveroo or just eat then better to say that than suggest they out the food in instead of accepting the error. Initially we were refused names of staff after multiple calls to the store . After a number of calls (as put on hold indefinitely, we spoke to zanab kaur who was the most rude, unhelpful and lacked any customer service skills. They continually put me me on hold and my 17 year old daughter to try and speak as they were so un accommodating. We then got through to hash tumhai who laughed when he gave his name and hesitated to give his real name . I’m a single mum , I work full time and a take away is a treat . Tonight I went without . The customer service we received was a joke . We will never go back nor recommend and will add to all social media groups to avoid.

Order through Just Eat. Never tried it before but the chips were burnt to a crisp and cold on arrival. There was no mozzarella in the mozzarella sticks. I wish i took photos before I threw it away! The lemon and herb sauce on the chicken tasted weird and the texture of the sauce was odd as well. Wasnt exoected. 3 meals were ordered and it couldn't be finished. First time trying this food and won't be a returning customer.