Graeter's Ice Cream - Beachwood

I had an excellent experience with fantastic customer service! We won a gift card to this restaurant from the Pinecrest Play Days, and the care we received while enjoying our strawberry shortcake sundae was amazing. It tasted as delicious as it looked! I will definitely be returning here again!

The staff was friendly, and the place was clean. They offer ice cream as well as chocolates and drinks. The flavor was enjoyable, but overall, it felt pretty standard for an ice cream shop. I wouldn’t mind stopping by on a pleasant summer evening. If you’re at Pinecrest and craving something sweet, Graeter's will certainly satisfy your sweet tooth. However, when it comes to flavor options, pricing, and what I consider the best ice cream in the world, I have to say it doesn’t hold a candle to Handel's.

Excellent customer service! The staff is knowledgeable, friendly, and truly enthusiastic about serving you delicious ice cream.

Seriously? The grab and go freezer cooler is taped shut and a sign to ask associate for assistance. Long line for ice cream and I’m suppose to wait in that to ask them to grab a few pints of ice cream. Not happening. So I helped myself and then got reprimanded by a teenage employee. I’ll stick to Mitchell’s who has a huge cooler full of various sizes of ice cream to choose from (not just pint size) and trust their customers to be able to open a cooler.

Fun flavor selections here! Ice cream portions are large. Enjoyed a blended coffee drink. Great balance of coffee to ice cream. The amount of whipped cream was good too. Not too much or too little of it. The blended coffee drink was smooth too. Just the right thickness.