Tim Horton's - Bay City

We belong to the Cold Stone birthday club, and enjoy coming here to celebrate.

This Tim Hortons in the past has been either a hit or miss. Recently, eh maybe a couple months or so. I go in around the same time when Theo is working my coffee is always made to perfection. He has excellent customer service skills. I feel like this guy definitely either A) deserves a raise or something to compensate for all the slack I’ve gotten from some of the other employees. He alwayssss makes up for it. On occasion my coffee will be either a to strong or b straight cream. So I just wanted to leave a review express how thankful I am for Theo coming to save the day always. 10/10 would recommend. Only reason why I keep coming back fr

Such friendly employees and yummy, fresh products. The honey cruller donuts are the best! They're also very conscious about people who have allergies which is very nice. I put in a big graduation party order today for my daughter's donut board and they walked me through it and helped me decide on the best choices. Thank you!

I called in donuts and the person that I spoke to was very rude. I always call them in before I go so I’m not walking in trying to get three dozen donuts on the fly. I walked in and the line was out the door and the drive thru was soo busy. I thought no biggie on the phone call they are just busy so I brushed it off. Then I hear the voice that I heard on the phone being rude to someone picking up their order. Basically telling them too bad. Not I’m sorry sir but we didn’t have the full order. Basically yelling telling him WE DIDN’T have this or that. Then proceeded to chit chat with someone she knew! I am giving them 4 stars because the only rude one was the manager! The poor girl that waited on me had her arm in a sling. Very Nice!! Now usually if you call in ahead of time you get a discount. So the girl waiting on me asked should she get a discount to the manger. There a annoyed look and a NO! The look on the poor girls face. Like she just asked a question. I didn’t care it’s like $2, and the rules on if you get one change depending on who’s there. The guy that makes the donuts came up and said you ordered the Boston cream right (I am sure he was verifying because no one took my name on the call). Very nice guy as always when I’m in there. I know they were extremely busy, I’m sure it’s annoying when there are a lot of people to wait on. But that gives no right to be rude. I think they need a new morning manager! Sorry I ruined you day by calling in my order. Or someone else did and you take it out on the people being waited on inside.

Staff gives excellent customer service and quality of food and beverages are phenomenal every time! Keep up the good work!! It’s a shame because the ones in Saginaw don’t do as well of a job and that’s where I happen to be located :