Juan's Pollo - Azusa

Beyond disappointed. What the hell is this? I just ordered chicken nachos from this Juan pollo restaurant, and was given what you see in this picture. This did not match what was shown in the menu. The menu showed it had tomatoes, cheese, sour cream, all that good stuff, etc. So, my kid went up to the employee and asked what was included in the chicken nachos, because he clearly didn?t get what I was expecting. This young lady told my kid ?the sauces are on the side? and she literally gave us only one sauce for all those damn nachos. Then, I myself told her, but what you gave us does not look like what it shown on the menu at all, and this disrespectful young lady says ?well it?s not gonna look exactly the same as the menu? and also said ?we are out of the cheese that?s why? after we had already paid. So I said ?You should have said something before hand miss.? And there she went on her phone completely ignoring us and not even acknowledging what was wrong. Do not come to this Juan pollo, especially with this young lady here just to ruin your night.

I have tried to order a chicken bowl twice now and each time around dinner time 6-7pm, I am told ?we do not have any more shredded chicken, just whole chicken is available?. I have tried various locations, and this is now the second time this has happened to me. The other locations have never had this problem.

The food here was soooooo good. The lady was friendly and offered a mask to a man who didn't have one which I think is awesome. I will definitely be back. And soon too.

Very good food and good prices. However, my only gripe is actually the eating experience. The dining area is so incredibly hot due to the kitchen being directly attached to it that it makes it difficult to even eat there. I wouldn't assume that this was a big deal but I have eaten here multiple times and constantly considered just taking a table in the neighboring bakery.

Big burrito for $8. The service was alright ?? and it tasted like legit Juan's Pollo which is pretty good rotisserie chicken. Hot sauce is HOTFood: 4/5