Mccoy's Traditional Fish Chips

We’ve been coming here a year or so but it closed for refurbishment so I was keen to see what the changes were….unfortunately it doesn’t seem to have changed for the better. There were more items on offer than before (still nothing vegan though! but there were 8 members of staff ‘out front’ yet we still waited 40 mins for a takeaway for 3 people! This was shortly after 5pm so not really ‘rush hour’ as such. Apparently the kebab is fantastic but after such a long wait even that isn’t going to put up my rating. I’m hoping this was a one off as I like to support local businesses but really I wasn’t impressed and have found myself at the ‘other’ chip shop in town twice since (but they don’t do vegan either!

Awful, service was miserable without a smile among the loads of servers behind the counter. Absolute confusion waited ages for a kebab and other items then they wrapped it before asking me which salad I required. When I asked them about this just looked at me and shrugged shoulders. So I gave my order the lad printed off the ticket then proceeded to write the list down on another bit of paper to cap it all despite the over 30 minute wait they missed a box of chips off my order. Food was poor to add injury to insult All the time the crowd of customers continued to grow with no food appearing! Avoid at all costs never again Quicker to order via Deliveroo and tastes much better.

The food here is really delicious and the portion sizes are huge. The salad tasty and fresh so for the food I would give it 100% The staff are really friendly and helpful. The service is not quite to the level of the food as its seems a little chaotic when they are busy. I had my order tonight and the food ended up being cold. The main reason for this is the way they process the orders. I ordered 5 meals, I shish, 1 lamb doner, 1 mixed kebab, 1 combo burger and a cheese chips and dinner meat. 2 fries and an extra cheesy chips. Great value at £55. There was about 7 staff working but 1 man was doing my order with a little assistance here and there. Imagine how long between preparing the first meal and the last one so no surprising my kebab was cold (but really tasty though). If they organised the staff a little better my meal could have been prepared by 4 people in double quick time and served and eaten hot. So for a new business still finding their feet I will still use them and hope they listen to the reviews with an open mind and look to improve their service. I understand that some customers have been rude and abusive which is a shame as they are trying their best to provide great food.

Shocking staff haven’t got a clue what’s going on avoid at all costs. Do yourself a favour go hungry.

Since it’s re-opened the Kebabs are excellent however the service is awful. Clueless being the counter, no system at all. It’s totally chaotic. They call out numbers for the food that is ready however nobody is given the number in the first place. Great food such as shame that they seem to have no process at all. I’ve never seen anything that is run so badly anyway totally clueless.