Cafe Zest Massarella - Aylesbury Vale

My friend and I went to this restaurant for a quiet sit down and a pot of tea, but we were shocked when a staff member called us disgusting and yelled at us for having outside food with us in plain sight. The staff member informed us that outside food was not allowed in the cafe, which we understood. However, she continued to yell at us and gossip loudly to other staff members and even customers about our behavior. It was unprofessional and disrespectful.

It was christmas eve in the day and food was barly warm and seemed double the price but no price list to check this.

Warm roast, poor guest service, can’t have mash potato roast potatoes served together because this is head offices strict orders. Certainly no desire to go the extra mile for anyone. An additional cost option wasn’t offered. No apology. John my server whilst I was talking to him even decided to walk away from me mid service. Won’t return.

Took 8 children with special needs for lunch there with 8 staff members after seeing Santa and the staff couldn't be more accommodating. The staff happily more chairs and tables to give us more room and more tables to use. The children were allowed to take their own lunches as long as staff brought their lunches from the cafe, which we were happy to do. Would definitely recommend the restaurant and would definitely use it again with the children.

I went to the restaurant on a Sunday morning and enjoyed sitting outside in the sun. There were four of us dining and we all tried a variety of dishes. The service was great and the food was delicious. The coffee was particularly outstanding.