Applebee's Grill - Avon

Consistency is one of the most important things for a chain to perfect and manage. The flavors, portion sizes, ingredient quality can be closely controlled. However, the human element is the variable and the most important ingredient to the guest experience as it is truly about the people that work for you.Our experience was perfect, yes, tip the hat to corporate, consistent; but the attentiveness of our server, Sarah and the perfection of the cook on my wife’s steak, moistness of my Chicken and the spotless condition of the restrooms are the things which make the experience special.We train for this level of consistency and professionalism at North East Ford and our evening with Sarah will surely be subject of training on how to deliver an excellent guest experience.Lann Rubin IIFounderNorth East Ford

Server was great. But I just wanted to note manager/supervisor or owner? Not sure which I forgot.. but his name was Ken I believe. I noticed he helped out severs with food and he was very nice and caring to the customers. very good atmosphere and friendly people!

Great location, the Service, and Food was great. Took my 7 grandchildren ages 11-25. Each said the food was good, they all don't agree on much ? Steak-Shrimp-chicken-fries-onion rings, variety of cold drinks and two adult drinks. We had a great time. They even arranged tables to accommodate all 8 of us. The price wasn't bad eitherVegetarian options: Some optionsDietary restrictions: Something for every oneParking: Plenty of parkingKid-friendliness: YesWheelchair accessibility: Not really no electronic doors

We arrived after nine. Everything was fine when we sat down it was not too busy. Occasionally we heard yelling from the kitchen, which was not enjoyable. Our friends and I ordered wings and we got one set of wings way before we got the next as appetizers Those were OK But when we got our meals, everything tasted fake My friend got a steak, and while we were sitting at the table boxing up our food, she started feeling sick. She went to the bathroom and threw up her whole entire meal. Following morning, she tries it again to see if it’s the food, and she immediately felt sick again Our waitress was very nice atmosphere in the food was the last straw and we will not be back there ever

Just dropped in for a late night appetizer and beer and was warmly greeted. Their appetizer platter was great with boneless wings, warm cheese sticks with marinara sauce, spinach artichoke dip, and chips with salsa. It would have been a 5 star, but I didn't love their chips. We ate at the friendly bar and the bartender was great.