Chili's Grill - Aventura

We have been visiting this Chili's location for many years and have always had a positive experience. Today, we stopped in for lunch and ordered the classic sirloin.

I've been a customer for 8 years, and this is the first time they told me there's a 25-minute wait, even though the restaurant is nearly empty!

We had a terrible experience at this Chili's. Half of our food was forgotten, we had to get up and retrieve our own water from the bar, and no cutlery was brought to our table.