Baskin-robbins - Austin

Whenever I come to this place, the workers are lazy and it seems they don't want to work. I came at 6:00 and they have already closed and brought things away, although the sign says they close at 9:00.

The hours said it was closed at 10:00. We pulled out all the lights at 9:20, and it was closed.

In all honesty, the ice options are great here! But... the employees who work there have low reviews. As a side of being unprofessional, they are not hygienic oriented! The Hispanic female assumed to touch the pen that was in her mouth to touch my cone. After I told her nicely, I won't take it off or pay for the cone, then she turns to me 'm guessing to manage her shift and says I'm shooting! I don't take people. I was grounded when she said that! You want me to pay a germ-adjusted cone? Shift Manager was no help... I felt bad for the manager because it seemed like he didn't know what to do... I know (from experience) food service is hard, but there is no need to act like this... Before this incident, this place was our favorite place for ice cream.... but then there were several employees again...

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Four stars only because of the ice cream. Service is three stars. There are great ice cream choices and options for sundaes, shakes, and other ice cream treats. Also, here you get almonds on top instead of peanuts. It's quite a treat!The problem is service is hit and miss. Sometimes the employee is very friendly; other times the employee is either disinterested or annoyed.