Kfc - Aurora

Ten minutes later, I went back inside only to find out that my order hadn’t even begun cooking yet. The manager spoke to the male chef in the back, explaining that he didn’t speak English. When I tried to ask him to cook a fresh sandwich, the manager shifted the blame entirely onto him and refused to take responsibility. I then requested a refund. Additionally, I noticed the staff preparing food without wearing gloves, which was the final straw for me. I also asked for a way to file a complaint, but the manager refused to provide any assistance. Overall, everything about this experience was negative. I sincerely hope the company takes action and makes necessary changes. I will not be returning.

The manager was extremely rude! I went through the drive-thru, and the manager claimed it was out of service, so I decided to go inside. During my order, he continued to be unhelpful and seemed like he didn't want to be there at all. If you're not interested in your job, it's better not to take it out on customers. I don't have a lot of options, but I will be heading to Green Valley next.

Bad customer service ever. had a really bad experience for the first time, but decided to give them a second chance anyway. apparently they have a habit to make people in the car-dru park in the front and forget them. had to enter after my order and found people who were standing around when no one was in the car or in the load. Anyway, it would not recommend a few minutes more and go to the church past peoria.

I wanted to eat here while my child is recovering from heart surgery as it is directly from the child's hospital and I see why it is almost always empty. I was charged over $16 for not even getting my full order! I also asked for BBQ sauce and got nothing but hot sauce.

Ehh.. I just can't stand a place where they'll keep a staff member that just yells at people and insults them like a middle schooler until they quit. It's extremely unprofessional and exhausting. I feel bad for the customers too, this place is cross contamination galore. I wouldn't eat here again even if it meant I were starving to death because I've already been food poisoned here twice. Don't even bother applying to work here either, they won't give you hours and they will fake respecting you up until you try to correct them. The back smells like sewage and there's black mold too. There's also water under tiles as well. Generally just not a sanitary place. Hey if you're a customer, I hope you know you can get into the bathroom by just swiping a credit card. They'll avoid telling you that so you buy something first, but it's not worth buying. This place does not make the colonel proud, I can assure you that. Also don't bother calling them, they won't answer the phone. They're very good at cursing as customers as well. It's crazy how much food just sits there unsold for hours before being sold. It's not even fresh, big yikes.Anyways bye, should've called me back.