Chick-fil-a - Athens

I visit Chick-fil-A frequently, enough to have reached red member status on their app. Unfortunately, I've had a few negative experiences at this particular location, despite having no issues at others. Most recently, I ordered food for my family, but when I got home, an item was missing. I had to drive all the way back through game day traffic, only to face a long and complicated process to get the food I had already paid for. Given that there are plenty of other Chick-fil-A locations nearby in Georgia, I recommend choosing one of those instead of this one.

As an Athens resident who has lived here for years, I?ve been to all of our fantastic CFA locations too many times. Unfortunately, the Epps Bridge location continuously lets me down and proves to be the worst managed out of all theAthens locations. When I go through the drive thru, I?m disappointed because I feel like the high bar that CFA (especially ourAthens ones) has set is not being met here. I had an issue today with a delivery. The issue was on Door Dash, but when I calledto see if anything could be done, the woman on the phone was not friendly or helpful at all. It?s just not up to the standardthat Chick-fil-a sets. Another small thing- why not open your play area? It?s time to move forward and remember that mostpeople still want to enjoy a dine-in experience that resembles normalcy. Hopefully they can work on customer service. For nowI?ll be driving a little farther and hitting up Atlanta Highway. Thanks.

The food at this place is consistently fresh. The staff is friendly and quick to serve, even when there are two lines extending around the building.

The food was enjoyable, but the service left much to be desired. It felt like the staff was indifferent, as they didn't offer refills or provide assistance beyond what was absolutely necessary. This was evident in the overflowing trash can as well.

Fast accurate service as usual. Chick-fil-A is the Pinnacle upon which all employees should act. Love the sugar free lemonade ????????????