Williams And Thomas Tearoom - Ashford

The homemade lunch was once again delicious and a fantastic value! The sourdough sandwich, tropical cake, and Nutella banana cake were all yummy. And the loose leaf tea was a nice touch. Thank you to Karen and the team!

My partner and I visited recently and it was perfect! The cakes were as tasty as a tasty thing and the staff were lovely. Karen and her team have done an amazing job- would definitely recommend!

I can’t state clearly enough how disgusted I am with the customer service here. We were issued a voucher at the beginning of Covid for £60 for an afternoon tea they had to cancel. We weren’t offered the money back even though we were not at fault, just the voucher. The tea rooms then remained closed for nearly two years, just opening at odd times when we weren’t available to visit. I had spoken at length with the owner Karen during this time, exchanging a long email chain. Always very pleasant, asking about each other’s families, saying keep safe etc. Karen extended the voucher a few times because of the tea rooms being closed so much, and my elderly parents wanting to have both vaccines before they felt safe going out in public. When we went to use the voucher however, Karen was unbelievably rude, almost like a different person to the one I’d been emailing. She kept stating we’d had 3 years to use the voucher and should have been in sooner, and had absolutely no answer for the numerous emails she’d sent me saying she was more than happy to extend. I had in writing her offer to extend with her name right there, and she had nothing to say other than she was drawing a ‘line in the sand’ and saying no to vouchers issued during Covid. She was rude, unhelpful and completely unable to accept or own her own words in the emails she’d sent. She wasn’t apologetic, and had quite an argumentative, arrogant attitude about her. We’ve been pre-pandemic to the team rooms and had always found it a very pleasant experience. Safe to say we will NEVER be going again, and will be spreading the message as far as we can. Avoid, avoid, avoid.

The homemade dishes at this tea shop are cooked to perfection. The courtyard is beautiful and well-kept, with a friendly atmosphere and a welcoming bowl for pets. We shared a delicious Halloumi and honey sourdough toastie and a flavorful haddock quiche with green bean salad. We also enjoyed a latte, coffee, and chocolate milkshake. For dessert, we indulged in a banana caramel layer cake with ginger cake and caramel icing, topped with mini homemade meringues. The staff was friendly and attentive. We can't wait to come back and try more of their mouthwatering toastie flavors. This place is perfect for a cozy autumn or winter meal.

We stopped in for lunch at a restaurant that is about 300 yards away from our front door, but we hadn't visited in a couple of years. The lunch menu was a pleasant surprise, and I highly recommend the toasties! You have the option to sit inside or outside in their charming courtyard. We will definitely be returning soon to try something new!