Firehouse Subs Patton Ave - Asheville

Ordered online, had to wait ten minutes when I arrived, and broth was not roasted as I asked. no care, so many better sandwich shops in the city.

Ordered a plain turkey with cheese and lettuce. Get it home and it’s covered in ranch and bacon. Ruined. First time going here and definitely not going back if they can’t read a basic order in person. Wow.

I was an Employee at this Firehouse Subs (store #941) for about 2 months (start date 5/2/2022). After a few weeks of working there, a coworker named Karen started cursing heavily at me after I threw her receipt away, saying f k you and you mother f r over and over to me. The district manager, Chad, overheard what she was saying and gave her a final warning. She later quit. Chad then told me that is not excusable, no one should be talked to like that, and that something like that will never happen again to me. Well, on June 12th the store manager, Kenny, started cursing at me, saying stuff like don 't f g do that , what the F k is that, and you motherf r for about two hours that day. About a week before he started talking to me like that he asked me if I was gay, and said that I seemed like someone who is gay. I texted Chad (about Kenny cursing at me), and Chad later told me that he talked to the store owner (Glenda) and talked to Kenny and said it won 't happen again, and that he is really sorry that Kenny talked to me like that. A few days later Kenny started making fun of me for wearing women 's clothing which really made me feel bad (I do identify as LGBTQ but I don 't tell my employers and I try to hide the fact that I wear women 's clothing). About a week later (on 6/20/2022) I was reading a chart before the store opened and Kenny then came over to me and said what the F are you doing? Then he said that doesn 't F go there! when I was putting a container of chicken away. I left that day (on 6/20/2022) and still feel so bad and hurt I do not want to work there anymore. I have had severe depression and several bills are due that I can 't pay. The reason I think Kenny cursed at me and talked to me the way he did is because I identify as LGBTQ, and he perhaps does not like LGBTQ people. It does not matter the reason, no one should be cursed at, especially these days the way things are going in the country. I feel I experienced discrimination, harassment and a hostile work environment at this Firehouse Subs on Patton Avenue and have filed my case with the EEOC. When I went to pick up my final paycheck recently I was surprised to see Kenny was still working there after treating me the way he did.

I love fire house subs and I've been eating there for a very long time. Today I was disappointed and mildly disgusted when I walked into this particular location. As I walked in one of the employees was changing the liner to the trash can. I walked up to order from the front door hoping that this guy who had just been handling trash would wash his hands before I ordered. I began to order and when I noticed he did not wash his hands I decided it was best I went somewhere else. Dude just grabbed some gloves and was about to start making my sandwich. Obviously there's little chance the sandwich would have been contaminated, but c'mon. I found this unsanitary and very surprising. I worked in food service for 10+ years, this type of negligence would not fly in most establishments.

The guy that made my sandwich was great! I was the last guest of the day and he was great. Will go back again.