El Pollo Loco - Arlington

Interesting idea, the chicken was dry and not really much taste. I had a keto burrito that had a lot of rice in it. If it had been better, there are more fresh vegetables, more cheese and either guacamole or some other moisture. Maybe some funny salsas available. When we asked for Salsa, a worker pulled such small plastic bags out of a drawer. The staff was very nice.

I saw an Instagram post which lead me to order the el pollo bowl for lunch. I should have read the reviews first (the issue that I had seems common for this restaurant, per other reviewers)! The chicken was so hard, dry and chewy. It had to have been over cooked or left over from a previous day, or was not fresh AT ALL!! I called to let the manager know and he said they made the chicken fresh daily so I guess that means it was over cooked. I do not desire to eat here ever again no matter how good the advertisements look..

So i love el pollo loco but i asked for 3 sauces and they basically gave me 1.5 .they mustve halfed one of them. The hispanic man there , i believe he is a manager , is always awesome!!!! the food is always on point when he is there. Even the sweet tea be off the chin good. But any other day when he is not there the tea taste like sugar water and no tea taste or it's just super sweet like syrup. Im not sure why when i see him everything good. I literally only get the tea when he is there cus ik itll be good that day lol but yea, i have to ask for 6 sauces sometines cus they do this halfed filled stuff. If they fill it like theyre suppose to then i would only ask for 2 . This taco only had 3 pieces of shrimp ...likeeee...

First time I came was through drive thru. Customer service was fine but the chicken was kind of hard, mash potato had no taste, only the beans were good. I let it pass since I thought it was just one of those times lol.. But I came back this time to eat in person with my family. Same exact thing occurred with the food! Also, the tables were a little dirty. It wasn't even that busy to say they didn't have a chance to clean.

This is the only location closest to me the rice had a burnt taste to it. Just the same as the manager Every time I go in there most of the time they have the lobby closed and the employees are sitting down eating in the lobby so we go to the drive-through they have constant different employees I remember the first time I went to this location I had one of the most best experiences ever in my life there there was a younger gentleman that was very attentive and spoke to us and cared but now the manager that is there I do not know his name he is a short Hispanic guy with his hair combed back he always has an attitude and he is rude to his customers as I was trying to explain to one of the employees he spoke over me and was disrespectful when I said excuse me I still was speaking he continue to talk over me and at that point I walked out of the store my whole entire family continue to place the order I was disrespected by him as well there was two younger ladies that were there tonight and they were very rude to my daughter they were laughing amongst them self and talking about the customers something has to happen with this location and something has to change if you can see from the other reviews